Hey there!
This is where you’ll find our shipping and return policies. Please feel free to contact us with any questions.
So, let’s dive in.
We only ship our candles to locations within the U.S. (sorry, no international shipping. We’re looking at you, Canada.) in standard shipping boxes.
What about shipping rates, you ask?
All the shipping charges are calculated automatically. So, we don’t have any control over that. Normally, we process orders the next business day and then ship items within 2 to 3 business days. Of course, we do take major holidays off.
Just keep in mind that it’ll take about 3 to 6 business days before your order is delivered. Oh, by the way, on that check-out page, be sure to double-check your address. You wouldn’t want those great-smelling candles to fall into the wrong hands, would you?
What Do You Mean, You’re Out of Stock
We know it can be a bummer If a candle you want is out of stock. But, don’t worry! Good-smelling scents are just a few days away. We’re working hard to keep all those wonderful fragrances available.
Just remember that once we pour our soy candles, they’ve got to cure a few days before we can ship them. So hang in there, they’ll be in stock soon for you to order.
So, keep checking back or just sign up for the Trillium Candle Newsletter for special insider news about availability, new arrivals, and more. Hey, while you’re at it, why not follow us on Facebook, or Instagram to get updates?
Returns
Now, let’s talk about returns and issues with your order for a moment. We take a lot of pride in creating our candles. Each one is hand-poured and made from the highest quality soy candle products available.
No doubt you’ll notice that there are slight variations from candle to candle, for instance, how they look and burn. Don’t worry, that’s completely normal. Each candle is handcrafted from soy, so those variations are natural and just part of the unique handcrafted process. Because we use pure soy wax you may notice some natural discoloration, bubbles and sinkholes, frosting, and other issues. You can read more by going here.
Unfortunately, we don’t allow returns or store credit for candles that have been burned or used to test the scent.
Damaged
We carefully package each shipment, but as you know, sometimes stuff gets damaged in transit.
Now, if your order is damaged during shipping, that’s the responsibility of the carrier. While we can’t offer you a refund, we’ll replace products damaged in shipping by giving you store credit on a future order.
So, to get credit on your next order, you’ll need to report those damages within 5 days of receiving your order. To do that, simply write a full description of the damage and send a picture of the damaged product to info@trilliumcandlecompany.com.
Be sure to keep all the packaging materials and don’t use the product until the shipping issue is documented with the carrier. Once we’ve received your email, Trillium Candle Company will file a carrier claim on your behalf and give you credit on your next order.
By purchasing our products, you understand and agree that you are knowledgeable about how to use them safely and responsibly and store them appropriately.
And, you agree to examine your order upon arrival and that you will not hold me or Trillium Candle Company responsible for any problems resulting from your improper storage or use of our products.